What types of custom apparel do you offer?

Yes, our talented in-house design team can help you create a custom design or modify an existing one. Contact us with your ideas, and we'll work with you to create a design that meets your specifications.

How do I place an order?

You can place an order through our website, velocitymaryland.com, by selecting the product and customization options you need. For custom design projects, you can contact us directly via email or phone.

What is the minimum order quantity?

The minimum order quantity varies depending on the product and customization method. For screen printing and embroidery, the minimum is typically 12 pieces. For sublimated apparel, the minimum can be as low as one piece.

How long does it take to receive my order?

Standard production time is typically 7-10 business days after artwork approval and payment. Shipping time varies based on your location. Rush services are available for an additional fee.

Can I provide my own design?

Yes, you can provide your own design files. We accept various file formats including AI, EPS, PDF, and high-resolution PNG or JPEG. If you need assistance with your design, our in-house design team can help.

What is your return and refund policy?

We stand behind the quality of our products. If there is an error with your order or a defect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether through a replacement, repair, or refund.

Do you offer bulk discounts?

We stand behind the quality of our products. If there is an error with your order or a defect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether through a replacement, repair, or refund.

What are sublimated apparel products?

Sublimated apparel involves printing your design directly into the fabric, allowing for vibrant, all-over prints that won't fade, crack, or peel. This method is ideal for sports uniforms and custom team gear.

What are sublimated apparel products?

Sublimated apparel involves printing your design directly into the fabric, allowing for vibrant, all-over prints that won't fade, crack, or peel. This method is ideal for sports uniforms and custom team gear.

How do I know what size to order?

We provide size charts for all our products to help you choose the right fit. If you have any specific questions about sizing, our customer service team is happy to assist.

Can I see a sample before placing a large order?

Yes, we can provide samples of our products. Please contact us to discuss your needs and we can arrange for samples to be sent to you.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and bank transfers for larger orders.

Do you ship internationally?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal and bank transfers for larger orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrierā€™s website.

What if I need to change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can only be made before the order has entered production.

Do you offer design services?

Yes, our talented in-house design team can help you create a custom design or modify an existing one. Contact us with your ideas, and we'll work with you to create a design that meets your specifications.