VISIT OUR NEW STORE
IN ABERDEEN, MARYLAND
3502 Churchville Rd,
Aberdeen, MD 21001, USA
+1 (410) 734-6290
[email protected]
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I reach customer support?
- You can reach our customer support team through multiple channels:
- Phone: Call us at +1 (410) 734-6290 from Monday to Friday, 9:00 AM to 5:00 PM (local time).
- Email: Send your inquiries to [email protected] and we will respond within 24 hours.
- Contact Form: Fill out the contact form available on this page. Provide as much detail as possible about your issue or question to help us assist you more effectively.
- Live Chat: Use our live chat feature available on the bottom right corner of our website during business hours for immediate assistance.
What should I do if I have a question about my order?
- If you have any questions about your order, please follow these steps:
- Order Number: Have your order number ready. This can be found in your confirmation email.
- Customer Support: Contact our customer support via phone at +1 (410) 734-6290, email at [email protected], or use the contact form on this page. Include your order number and details of your query.
- Order Status: For quick information on your order status, you can also log into your account on our website and check the "My Orders" section.
What is your return policy?
- As we specialize in custom t-shirts, we do not offer returns or refunds unless the item is defective or the order is incorrect:
- Defective Items: If you receive a defective item, please contact our customer support team within 7 days of receiving your order. Provide details and photos of the defect.
- Incorrect Orders: If we made an error with your order, contact us immediately. We will arrange for a replacement or correction at no additional cost.
- Customization: Since each t-shirt is made to order based on your specifications, we cannot accept returns or offer refunds for custom products.
- Exceptions: For any issues not covered here, please reach out to our customer support for assistance.
Do you offer international shipping?
- Unfortunately, we do not offer international shipping at this time. We only ship to addresses within United States.
- Domestic Shipping: For customers within [your country], we offer standard and expedited shipping options. Shipping costs and delivery times will be calculated at checkout.
- Delivery Times: Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.
- Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
- Support: If you have any questions about our shipping policies or need assistance with your order, please contact our customer support team.
Where can I ship my order?
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INFORMATION ABOUT US
