At Velocity Apparel Inc., we take pride in delivering high-quality custom-made products to our customers. Due to the personalized nature of our products, we have a specific return and refund policy in place to ensure clarity and fairness.

General Policy

Custom-Made Products: As our products are custom-made to your specifications, we generally do not accept returns or offer refunds. This policy helps us maintain the integrity of our custom work and ensures that each product is uniquely tailored to the customer’s request.

Exceptions for Returns and Refunds

We strive for 100% satisfaction and stand behind the quality of our products. However, we will accept returns and issue refunds or replacements in the following cases:

Faulty Products: If you receive a product that has a manufacturing defect, printing error, or any fault attributable to our production process, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Process for Returns and Refunds

  1. Contact Us: To initiate a return or refund for a faulty product, please contact our customer service team at 410-734-6290 or email [email protected] within 7 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos to support your claim.
  2. Evaluation: Our team will review your claim and, if necessary, request additional information or clarification.
  3. Resolution: If the product is found to be faulty due to our error, we will offer you the option of a replacement or a full refund, including any shipping costs. We will provide instructions for returning the faulty product, if applicable.
  4. Refund Processing: If a refund is issued, it will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Non-Returnable Items

  • Personalized Items: Any product that has been personalized or customized according to your specifications cannot be returned or refunded, except in cases of faults attributable to our production process.

Contact Information

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Velocity Apparel Inc.
3502 Churchville Rd, Aberdeen, MD 21001
Phone: 410-734-6290
Email: [email protected]

Thank you for choosing Velocity Apparel Inc. We appreciate your understanding and cooperation.